Effective date: 15/03/2026
1. Scope & processing time
We ship domestically across India (Pan India). Processing time: 1–5 business days from order confirmation (depending on stock and customization). For bespoke/custom orders, processing may take 7–21 business days (we will display expected lead time on the product page).
2. Shipping methods & carriers
We use reliable courier partners (e.g., [courier names]) and tracked shipping. Available shipping options, costs, and delivery estimates are shown at checkout.
3. Shipping rates & delivery estimates
- Standard shipping: [Insert days, e.g., 4–7 business days] — cost based on weight/zone.
- Express shipping: [Insert days, e.g., 1–3 business days] — additional charges apply.
4. Order tracking
After dispatch, we will email you a tracking number and link. Use the tracking link to monitor delivery.
5. Packaging & damage prevention
Products are carefully packaged using protective materials to prevent damage during transit. For fragile or premium items, extra packaging may be used and charged as necessary.
6. Customs & duties (if international)
Currently we ship within India only. If international shipping becomes available, the recipient is responsible for customs duties, taxes, and import fees.
7. Failed deliveries & address issues
- Please provide accurate shipping address and contact details.
- If a delivery fails due to incorrect address or recipient unavailability, additional re-delivery or return shipping charges may apply.
8. Lost or damaged shipments
If your order is lost or arrives damaged, contact us immediately at [info@ayezacraft.com] with photos and details. We will work with the courier to resolve the issue and arrange replacement or refund when applicable.
9. Delivery exceptions
Remote or hard-to-access locations may experience longer delivery times. We will notify you if there are major delays.
10. Contact for shipping queries
Email: [info@ayezacraft.com]
Phone: +91 63950 16196